BROWARD: (954) 905-2825
DADE: (305) 749-5094
PALM BEACH: (561) 981-6315

FAQ – Search or Scroll Below

 

    • HOW DO YOUR HVAC SERVICE CALLS WORK?

      If you are in need of a technician to fix your A/C, all you need to do is give us a call and we will send out our qualified licensed and insured technicians for a free service call with any repair. However, the service call is $49.00 if no work is done. Our technicians will diagnose your unit and provide you with the most efficient way to fix your system. The work could be done and completed usually as early as that same day.

    • ARE YOU LICENSED AND INSURED ?
      Yes, we are indeed a State Licensed Contractor Company (CAC1815656). All of our technicians are trained with at least 5 years of experience and up, providing you with the safest and most effective service.
    • WHAT SERVICES DO YOU OFFER
      We offer any type of HVAC services possible; anywhere from air duct cleaning to sanitizing, installations, and even leak repairs. In addition, we do cleanings and repairs for every part of the A/C unit. Other services we offer are dryer vent cleanings; when you realize your dryer is not drying properly it is crucial to clean out your dryer vent in order to prevent a fire in the home.
    • WHAT IS AN A/C TUNE-UP?
      An A/C tune up is basically a maintenance to your A/C unit preventing any major issues to occur to your unit if you maintain this tune up at least once a year. Our technicians arrive at your home and diagnose the heating and cooling system, as well as adjust your freon level up to 1 lb. Our technicians will also lube the motor parts of the system, as well as do a 21 point check up to make sure all parts and working efficiently.
    • WHY IS THE IMPORTANCE OF DUCT CLEANING?
      Air duct cleaning is crucial in order to keep the air you are breathing clean. We recommend to get the air ducts cleaned at least once a year, usually right before the summer. People who suffer from allergies or asthma are recommended to clean their air ducts even twice a year at least since they are a lot more sensitive to the dust that surfaces the air of their home. The process in which this cleaning is done is by attaching a 3 ton HEPA vacuum machine to the main supply vent of the home. While this machine is running, we go to each individual vent with a positive air pressure compressor, creating a push and pull affect.
    • HOW OFTEN SHOULD AIR DUCT BE CLEANED?
      We recommend to get the air ducts cleaned at least once a year, usually right before the summer. If you suffer from allergies or asthma we would probably recommend to get the air ducts cleaned more often.
    • AM I ELIGIBLE FOR ANY ENERGY-EFFICIENT TAX CREDITS?
      You may be eligible for any energy- efficient tax credit if in any case you owe payment to the IRS when you file your taxes, you will be issued a credit based on your installation of a high efficiency A/C unit.
    • I AM REPLACING THE OUTDOOR UNIT, DOES THE INDOOR UNIT NEED REPLACING?
      The outdoor unit, also known as the condenser unit and the indoor unit, also known as the air handler are two separate units. Each unit works independently and does not need to be replaced if the other is. The role of the condenser is to remove heat from the system, while the role of the air handler is to condition and circulate the air.
    • WHAT DOES SEER MEAN & STAND FOR?
      The term SEER stands for, Seasonal Energy Efficiency Ratio. SEER is the amount of cooling that an air conditioner delivers per watt of electricity used to power the unit. The higher the SEER the less electricity is needed in order to allow the unit to run.
    • HOW DO I PAY FOR YOUR SERVICES?
      Cool Air USA accepts any method of payment; cash, credit card, check and even financing. If one is interested in paying by credit card, we have a very convenient online gateway on our website which is very self-explanatory.
    • WHEN IS IT A GOOD TIME TO REPLACE MY AIR CONDITIONING UNIT?
      There is no estimated time of how many years one should replace his/her A/C unit. Each unit has a different lifespan all depending on how well the unit has been maintained throughout the years. For example, a 3 ton Rheem unit that has been maintained with an A/C tune up once a year will last a lot longer than a 3 ton Rheem unit which has only had 2 tune ups in the past 7 years.
  • WHAT IS INVOLVED WHEN INSTALLING AN A/C SYSTEM
    There are various different factors that are considered when installing a new A/C unit. Firstly, it is important to locate where the unit is situated. It can either be on the roof, outside the house, and even in the closet. If the unit is located on the roof then a crane will definitely need to be considered in order to proceed with the installation. Depending on the city which the unit is being installed, it may be possible that a permit will be needed in order to legally install the unit on that property, or else a fine will be issued.
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